Plumbing Marketing Blog
Another bright idea! That is a strong claim!  You are thinking, "this had better live up to the hype."  And rightly so.
We can honestly say that this is one of the easiest, cheapest and most important things any plumbing business can do: LISTEN TO YOUR CUSTOMERS.
Of course, your customers don't always tell you what they are thinking, so there's a first step:  ASK YOUR CUSTOMERS WHAT THEY THINK.  Then listen to what they have to say.
Whenever any plumbing business plans out its marketing strategy the focus is naturally on 'selling'.  But, when you think about it, products and services are not so much 'sold' as they are 'bought'.  The last decision in any transaction is that of the buyer - they decide if they want to pay you for your products or services.  What they think is of paramount importance.
Is it easy to do?
Yes.  Either telephone or send a friendly letter asking them for their thoughts about your products and services, any problems they had, or ways they think you could improve your dealings with them.  And if they do choose to help you, don't forget to THANK THEM for their time.
Some customers will be too busy, but they won't necessarily be offended.  Many will be pleased that you care enough to canvass their opinion.  They will appreciate your efforts to make the customer experience even better.
What benefits are there?
Here are some of the potential benefits:
1.  You may be made aware of potential problems with your product or service. Do some of your customers not like a staff member's attitude?  You need to know, so that you can fix the problem before you lose the customer to your competition.
2.  You may discover profitable ways to improve your business. These are free ideas from the very people that have experienced your products or services - they may well tell you the conditions under which they would spend more money with you.
3.  Listening to customers will improve your word-of-mouth referrals. If you listen to your customers, and give them what they want, it is natural they will be much more inclined to recommend your products and services to their own colleagues, customers, friends and family.
4.  It will help you retain some of your most profitable customers. Repeat business is the key to profitability - if someone stays as 'your customer' you are not paying marketing dollars to attract them every time they conduct business with you.  Fixing small problems in the relationship before they become big ones will pay rewards to your business profit-wise.
5.  It is a good opportunity to speak with your customers - and perhaps land some new work. Taking the time to talk with and listen to your customers may reveal some opportunities they were contemplating and land you some new work.  It's good to stay in touch.
So, if you're not listening to your customers already, don't put off picking up the phone or writing them.  Make a note to do it in the first spare moment you have.  It's probably the cheapest and easiest way to improve your business in one swoop.  Put simply, it's just good business. can help your plumbing business sell your services, from contractors, to industrial enterprises, to trade products and supplies.  You can email us here, or you can call us in the US, UK, Australia, Canada or New Zealand.  Call us any time of day: our phone numbers are here.

Delighted Clients - Click To Listen

Discover How To Get Started

To talk about how we can help your plumbing or HVAC business, simply email or call us today.

clicktocontact This email address is being protected from spambots. You need JavaScript enabled to view it.

US Telephone: 1800 630 0083

Canada Telephone: 1800 630 0083

Aus Telephone: 1300 795 250

UK Telephone: 020 8099 7437

What do we do?

We do everything to help promote your plumbing services, supplies or product including:

  • Yellow Pages advertisements
  • Online marketing and websites
  • Strategy and sales copy writing
  • Branding and sales collateral
  • Outdoor advertising
  • Direct mail and door hangers
  • Radio and TV
  • Vehicle wraps

If you're interesting in trying to promote your plumbing business more effectively, then speak with us today and ask us how we are already helping other plumbing companies, or to hear from other delighted clients.


When you contact us please help us by providing the following information.
Our job is to work to improve your marketing and advertising, and we can't do that without information about your business and how you market your business at the moment.

Examples of information that can help:

  • Your market - for contractors, the area that you service
  • The type of plumbing or HVAC you target (e.g. for contractors: residential, commercial, mechanical, construction, drainage)
  • How you market and advertise the business at the moment, and your results from that.
  • Your aspirations for your business or product

Thank you!!  Remember, at the end of the day our job is to work to earn YOU money.
Speak with our existing clients and you'll discover just how good we are at it.

Who are we?

We're a niche advertising agency, working to sell plumbing services and products on three continents every working day, year in year out.  Email or call us to ask about our credentials and how we already helped plumbing businesses just like yours.

Call Us Today - 24 Hours

Online contact form: Click here

Or email:  This email address is being protected from spambots. You need JavaScript enabled to view it.

US Telephone: 1800 630 0083

Canada Telephone: 1800 630 0083

Aus Telephone: 1300 795 250

UK Telephone: 020 8099 7437

Ask a question
1000 characters left